A: If you need to order sample for checking the quality, there are sample charge and express freight, we will start sample after received the sample charge.
If you are from USA, we can send them from USA warehouse.
Q: Where is your USA warehouse?
A:1960 Williams Street #D San Leandro CA 94577
Q: What is the table/shelf sample’s lead time?
A: Our existing model ODM sample lead time 3~5 days, OEM sample lead time 10~15days.
Q: How is the package of table/shelf sample?
A: Make sure the sample send by express is safety without damage; we add the wooden box for all the samples free of charge.
Q: How to place an order for table /shelf?
A: Please send your order item number and quantity of each color by email, we will send back the sales contract with signature, after both confirm the details and send the deposit, we will start to work on the order. We need following information to carry on the whole order. Company information - company name, address with postcode, phone number, fax number, destination airport or sea port. Product information - item and model numbers, Color assorted, unit price Package requirements, master carton layout, barcode label etc. Forwarder's contact details information
Q: Can we have our logo on the production package?
A: Yes, we can accept 2 colors logo printing on the master carton free of charge, barcode sticker are acceptable as well. Color label need additional charge, Logo printing is not available for small quantity production.
Q: What is the production lead time?
A: 1) The table/shelf in regular model lead time is 20-35 days after received deposit.
2) New model lead time: 25~40 days after received deposit.
Q: Can we have the fumigation for clearance.
A: Our Company can make the fumigation for all customers, the quotation already include it, and no additional charge.
Q: What is your payment term?
A: 30% deposit 70% BL draft at sight.
Q: What is your bank account?
A: 1) For the order payment, we use our Hongkong Goodlife Houseware Co.,Ltd. bank account to receive the payment .
2) We accept the PayPal or visa for the sample charge or small order.
3) We have RMB account if you can pay RMB Yuan.
4) VAT invoice additional charge is 10% from the FOB price.